FAQs

Return Policy for NOT defective products

State regulations prohibit us from taking marijuana products (defective or otherwise!) back into our physical inventory once it’s left our link of the chain of custody and has been sold to a customer.

Keep in mind that in Massachusetts it is perfectly legal to give cannabis to someone as a gift; maybe there’s someone you know with a birthday coming up!

Defective products that have been evaluated by management will be eligible for an even exchange or store credit within two weeks of purchase. Customers must bring in the previously purchased product and receipt in order for an exchange to be processed.  Store credit must be used at the time of the exchange.

Sativa strains are described as being more energetic and uplifting mental effects. These strains can be helpful in stimulating creativity and helping treat depression. They are recommended for activities such as hiking, playing music and cleaning the house.

Indica strains produce a much more relaxed and mellow sensation. These strains are ideal for those with chronic pain as they can lead to a body high. They are also recommended for those battling with insomnia, stress and similar conditions. These strains are perfect for unwinding after a tough week, relaxing on the beach and playing with puppies.

Hybrids refer to the genetic breeding of different cannabis strains to produce new combinations.

Will I get a text or email confirmation after I place a pre-order?

You should receive a text confirmation that your order was placed and is being prepared, and then another text once your order has been filled and is ready for your selected pick up time. However, not all phone providers cooperate nicely with our third party menu site, so rest assured – if you see a confirmation on screen after you click submit that says your order has been placed that’s really all you need. Just head to the store at your selected pick up time!

Unfortunately we are not able to process orders for days ahead due to our inventory processes. You are able to go on our website after we close to place an order for pick up the next day!

No! Any order that doesn’t get picked up returns to our inventory. Feel free to send us an email to let us know you won’t be able to make it at info@rootedinroxbury.com.

Return Policy for NOT defective products 

Our return policy pertains to refunding customers for defective products within 2 weeks of purchase. State regulations prohibit us from taking marijuana products (defective or otherwise!) back into our physical inventory once it’s left our link of the chain of custody and has been sold to a customer.

Keep in mind that in Massachusetts it is perfectly legal to give cannabis to someone as a gift; maybe there’s someone you know with a birthday coming up!

No, any adult 21 years of age or older with a valid, government-issued ID may make a purchase.

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See our career page for updates.

We accept Cash as well as Debit in the form of Cashless ATM. There is a standard $3.50 fee for using your debit card.

Additionally, we accept AeroPay, which is a form of cashless payment which connects directly to your bank account. There is no fee for this service and it takes about 2 minutes to sign up and link your bank account.

We need to see a valid driver’s license, passport, or a valid State/Federal Photo ID. We can accept temporary driver’s licenses as long as they are not expired. We do accept out-of-state Driver’s Licenses as long as they are not expired.  For out-of-state customers we suggest bringing additional verification in with you (such as a bank card, social security card, credit card, etc.).

Monday  – Tuesday  10AM – 10PM

Wednesday – Saturday 10AM – 11PM

Sunday  11AM – 8PM

331 Newbury Street Boston, MA